There’s something heartwarming about experiencing compassion and care from someone when you’re soaring through the skies. When you’re onboard a plane, the kindness of fellow travelers or the airline staff can make the journey feel like a comforting embrace in the midst of a vast and unfamiliar world.
That is what flag carrier Philippine Airlines highlights with its “Flight Reels” video series, which celebrates acts of kindness and compassion at 30,000 feet.
PAL Flight Reels showcases heartfelt and memorable passenger experiences. Based on real-life events, viewers can expect to witness touching stories and the warm, caring service that has defined the airline’s service philosophy.
The core message of PAL Flight Reels is the carrier’s unwavering commitment to provide service excellence embodying the Heart of the Filipino. The PAL brand of service extends beyond safety and comfort; it aims to make every passenger feel warmly embraced by the Filipino culture’s hospitality and warmth.
For PAL Flight Reels’ pilot episode, viewers will be taken on the journey of a mother who unexpectedly gave birth in flight. The episode not only highlights the extraordinary circumstances of this mid-air birth but also underscores the above-and-beyond service of PAL’s dedicated crew members.
“As the country’s flag carrier, we are not just transporting people; we are connecting hearts by spreading the genuine care and compassion of Filipino hospitality. PAL Flight Reels reflects our brand of service, and it is an ode to the heartwarming moments our passengers experience with us,” shares Capt. Stanley Ng, PAL President & Chief Operating Officer.
Watch the first episode of PAL Flight Reels via PAL’s official Facebook page and YouTube Channel.
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