On-demand delivery platform Lalamove has reaffirmed its commitment to consumer safety and business empowerment by securing the E-Commerce Philippine Trustmark from the Department of Trade and Industry (DTI).
The E-Commerce Philippine Trustmark, a landmark initiative under the Internet Transactions Act (Republic Act No. 1167), is a government-issued digital badge that verifies the authenticity of platforms and online sellers. It aims to boost consumer confidence, strengthen accountability, and promote safer online transactions.
As a platform that serves about 35,000 businesses daily, Lalamove is committed to remaining trustworthy, safe, and adhering to fair e-commerce practices by being a Trustmark-registered app.
“We appreciate Lalamove’s effort to become our trusted partner in supporting the initiative of the DTI to address the public’s common concern over illegitimate online businesses through the E-Commerce Philippine Trustmark. With many businesses using Lalamove in their daily operations, the Trustmark will be able to help assure the safety and security of their consumers’ transactions,” said Dir. Atty. Eryl Royce R. Nagtalon, Officer-in-Charge of the E-Commerce Bureau of DTI.
“One of Lalamove’s core purposes is to connect MSMEs and consumers; that’s why we are continuously doing our part to make sure that every transaction they do on our platform is safe and secure. We believe that by supporting DTI’s fight against fraudulent activities in e-commerce platforms, we can help our customers protect themselves better,” said Djon Nacario, Managing Director of Lalamove Philippines.
Lalamove continues to enhance platform safety by educating its customers and partner drivers on best practices, such as identifying and reporting delivery mismatches. These efforts complement security features such as Driver Facial Recognition and the Goods Protection Promise, ensuring safer transactions for users.
Lalamove is also helping MSME partners apply for the Trustmark digital badge, which gives customers extra peace of mind. Businesses with the Trustmark will have a QR code and security features that link to a DTI-verified database—making it easier for consumers to confirm that they’re transacting with a legitimate seller.
