There’s no doubt about it—online shopping is so convenient. But it doesn’t come without its fair share of nightmares. We’re talking about damaged goods, undelivered items, and wrong orders.
But here’s good news for online shoppers who use PayMaya for their purchases: you can now enjoy peace of mind with Buyer Protect.
Buyer Protect is the only online shopping insurance provided at no additional cost by an e-wallet in the country. It’s underwritten by AIG Philippines Insurance and developed by PayMaya with leading international insurtech, bolttech.
With this insurance, you can enjoy coverage for purchases with a minimum spend of P100 per transaction from legitimate online sellers with their own website or official stores on Lazada, Shopee, Instagram, Facebook Marketplace, and similar sites.
Easily get your money back if you experience online shopping fails—be it new home décor items delivered to you with damages or incomplete items from your recent shopping haul. If the seller is not willing to provide a refund, you can get it conveniently with PayMaya’s Buyer Protect.
You can get reimbursed up to P8,000 per valid claim, or up to P16,000 annually for undelivered, incomplete, or damaged purchases from eligible online sellers. To access this free insurance product, you just have to make sure that you have an upgraded PayMaya account and that you use your PayMaya card, QR code, or mobile number for your online purchase.
Coverage is subject to exclusions (e.g. consumable or perishable items such as food, drinks or supplements, goods purchased for commercial use, second hand or used goods, cash, jewelry, tickets, live items, etc).
How to file your claim
- Click here to download the claim form.
- Once you have filled out the necessary information in the form, submit it, along with the supporting documents at aigphl_consumerclaims@aig.com.
- Wait for the reimbursement in your PayMaya account in 7 to 10 working days.
The launch of this new offer is just one of the many ways PayMaya is making online transactions safer for you. In December 2021, the company also introduced PayMaya Verified Sellers, making it the only e-wallet that provides a special badge to legitimate and trustworthy online sellers.
.jpg)
