• October 1, 2023

When was the last time you saw an unregistered number pop up on your phone screen? Did you ignore it thinking it’s a spam call? But what if it’s an important call you really need to pick up—like a call from a doctor regarding a medical emergency? 

To help Filipinos identify unknown callers so they have the option to receive or reject them, Rakuten Viber has launched its new Caller ID feature in the Philippines.

Users can opt in to activate the capability to identify all calls received, including if the caller is not using Viber to call. Existing users (with Viber 19.3.0 or later) can enable Caller ID under ‘Calls and Messages’ within the app’s Settings menu. 

With Viber’s Caller ID feature, phone numbers that have been reported by other Viber users as a source of spam will be displayed with a spam alert. Once a call has ended, the user will be provided with post-call actions such as redialing, messaging, and saving the contact or even reporting it as a spammer. 

“We are excited to provide this additional layer of protection and awareness to our users,” said Ofir Eyal, CEO of Rakuten Viber. “Caller ID allows us to give users peace of mind, nobody likes receiving spam calls. This is another step we are taking to put more control in the hands of the users.”

The feature is currently available to Android users in select territories including the Philippines and will be gradually rolled out globally over the coming months.

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