Digital customer experience (CX) solutions provider and information technology and business process outsourcing (IT-BPO) firm TDCX has recently opened a new site in Pavia, Iloilo as part of its expansion plans in the country.
TDCX Iloilo is the company’s sixth in the country and is located at Robinsons Cybergate Iloilo Tower 1. The new campus strengthens the company’s capacity to serve Global English end-markets, such as North America, United Kingdom, Ireland, Australia and New Zealand.
The outsourced CX services market outside of Southeast Asia is expected to grow to US$86.3 billion by 2025. With the expanded operations in the Philippines, TDCX will meet the increasing demand for CX services.
TDCX has signed on 25 new clients since January 2022, including a leading regional airline and one of Southeast Asia’s largest integrated car e-commerce platforms.
“The Philippines is known for its outsourcing capabilities and is an important node in TDCX’s network. Their highly skilled workforce coupled with a hospitable culture make the country a hotspot for us to hire the talent we need to resolve increasingly complex customer issues. Our new office in Iloilo will supplement our Manila and Cebu operations and create more job opportunities locally,” Eliza Acuña, Vice President for Business Strategy, TDCX Philippines, said.
TDCX opened its Manila office in 2014 and its Cebu office in 2019. Since the opening of the Cebu office, TDCX has almost doubled its staff strength in the Philippines.