• October 4, 2023

If you missed the deadline for SIM registration yesterday, July 25, then you may already feel the impact of non-compliance.

Globe, TM, and Globe At Home Prepaid WiFi users have their outgoing services and incoming calls deactivated.

But, as stipulated in the implementing rules and regulations of the SIM Registration Act, you still have five days—from July 26 to 30— to catch up and save your SIM from permanent deactivation. Your incoming SMS is still left active so you can still receive your OTP (one-time PIN) for SIM registration.  

“Globe recognizes the essential role of uninterrupted mobile and broadband services in our customers’ daily lives. So, as provided for in the law, SIM users get this last chance to register their SIMs after missing the initial and extended registration deadlines. Our team is committed to assisting our customers who need help. We strongly urge everyone to seize this opportunity to avoid any inconvenience,” said Ernest Cu, Globe Group President and CEO.

To reactivate your deactivated SIM and restore full mobile services, you need to connect to a Wi-Fi network and complete your SIM registration via Globe’s dedicated platform or through the GlobeOne app. Globe Stores and EasyHubs are also open to assist walk-in customers who need assistance.

Reactivation of full mobile services will happen within 24 hours following.

Failure to reactivate during this five-day grace period will lead to permanent SIM deactivation. As a consequence, all services, including incoming and outgoing text messages, calls, and mobile data connectivity will no longer be available. This may also impact access to active mobile applications, including banking, transport and other apps crucial for daily needs. 

Starting July 31, all remaining load balances and promo registrations on unregistered SIMs will also be forfeited. Those with deactivated SIMs who need mobile services will have to purchase new SIMs, which will then also have to be registered to activate. 

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