Homegrown motorcycle taxi company MOVE IT is doubling down on its promise to offer safe transportation for both passengers and riders by launching ‘Malasakit sa Biyahe’ Safety and Protection Program, a comprehensive initiative aimed at enhancing safety through skills assessment, technology improvements, and ensuring rider and vehicle readiness.
Central to MOVE IT’s safety and security approach is the assessment and development of the skillset of its rider network. Before onboarding, every aspiring MOVE IT rider-partner undergoes a rigorous identification, as well as and skills and vehicular roadworthiness assessment process. Rider-partners are now also required to do an annual mandatory retraining and vehicle inspection.
MOVE IT has also partnered with various organizations and agencies in the implementation of capacity-building programs. These sessions cover topics such as road safety, passenger handling, and vehicle maintenance. The moto-taxi platform has sealed partnerships with MMDA, PNP, and CEMEX in the pursuit of these programs.
The moto-taxi company has also recently announced its very first MOVE IT Kaligtasan Center, which is located at the MOVE IT-Grab Warehouse in Marikina. This facility is specifically designed for skills development and assessment, with plans to expand to include help desks for rider and passenger concerns. The platform plans to open more Kaligtasan Centers in various cities this year.
To make educational resources accessible, MOVE IT provides rider partners with access to MOVE IT Academy, an in-app online learning platform featuring safety-focused e-learning content. As of March 2024, rider-partners have completed 150,000 safety courses on MOVE IT Academy.
Leveraging technology in ensuring safe rides
MOVE IT, with its strategic partnership with Grab, has several in-app features aimed at enhancing safety for both riders and passengers. These features include “Share My Ride,” which enables users to share their live location with contacts for tracking; “Emergency SOS Button,” which connects users to local authorities for immediate assistance; and “Manage Emergency Contacts,” which allows users to store important contacts for quick access during emergencies.
After the ride, passengers can access the ‘Report an Issue’ feature through the Activity Tab, where they can select the transaction they want to report and provide details. In the driver app, rider-partners can rate and give feedback on passenger behavior using the ‘Passenger Rating’ feature.
There’s also a “Ka-MOVE IT Emergency Responders,” a group of MOVE IT riders trained by the platform and the Philippine Red Cross in basic first aid and situation assessment.
Passengers and riders are also encouraged to contact the 24/7 MOVE IT Safety Hotline at 02-8883-7109 for any incidents encountered on the road.
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