Etiqa PH simplifies insurance journey with tech-driven approach

Etiqa Philippines, an insurance company providing both life and non-life insurance, makes the insurance journey easier for Filipinos with digital tools. Members can quickly access services such as policy inquiries, claims processing, and general assistance with just one click.

To address the various insurance needs of every Filipino, Etiqa provides a comprehensive range of insurance solutions that can easily be availed through the Etiqa website, Smile PH 3.0 App, HR and Provider Portals, and Doctor’s App.   

Etiqa Philippines’ upgraded Smile PH 3.0 App is a unified omnichannel app designed for both Group Medical and Retail Insurance clients, offering quick access to plan details and transactions like requesting a Letter of Guarantee (LOG). You can easily download this app from the Google Play Store or App Store.

The Etiqa Member Portal, on the other hand, serves as the web version of the Smile PH app. It’s made for Group Medical plan members who prefer using a web-based portal instead of a mobile app.

There’s also the Provider Portal, an exclusive web-based app for partner hospitals and clinics. This platform offers secure and easy business interactions, with features such as requesting Letters of Guarantee, tracking payments, and downloading Certificates of Withholding Tax (BIR 2307).

Currently in beta launch is Etiqa Philippines’ Doctor’s App, which serves as a specialized tool for over 15,000 partner doctors. This application enables them to seamlessly request Letters of Guarantee, file claims or billings, monitor payments, and obtain Certificates of Withholding Tax. 

The HR Portal, which is set to be launched soon, is a web-based platform designed for HR Heads and Admin personnel to help them manage employee benefits better. This portal enables HR partners to upload employee files and monitor the utilization of life or health benefits. 

The Etiqa Philippines website functions as an online shop, offering a convenient platform for purchasing a range of general and non-life products such as travel, dengue, pneumonia, and auto insurance, as well as individual medical products like MyLife+.

For quick and convenient access to insurance services, Etiqa Philippines launched the Eriqa chatbot, an always-on virtual assistant available 24/7 through the company website. The virtual assistant is easy to use and can be accessed from any device with Internet connectivity.  

Recognizing the ever-changing needs of healthcare consumers, Etiqa Philippines also offers teleconsultation services that allow clients to effortlessly seek medical advice remotely. Currently, Etiqa Philippines is in partnership with Doctor Anywhere, Konsulta MD, e-Konsulta, Home Health Care, and other providers to offer this online service.

Adding to customer convenience is the wide range of payment methods available: credit/debit cards, Philippine-issued ATM cards, e-wallets (GCash, GrabPay, Maya), online banking (BPI Online, Unionbank Online), Billease’s Buy Now Pay Later, and QR Ph for QR payments. Moreover, Etiqa plans to expand its integrated payment system to include Auto, eCTPL, and MyLife+ products soon.