Epson PH marks 25th anniversary with top customer service recognition

Epson celebrates 25 years in the Philippines with top honors for outstanding customer support, having clinched the top spot in Statista and Philippine Daily Inquirer’s 2023 Best Customer Service survey in the Home Goods, Consumer Electronics category.

The recognition, based on an independent nationwide survey with over 11,000 participants, showcases Epson’s commitment to delivering exceptional support and assistance to its customers, with a focus on accessibility, communication, and professional competence.

“We are inspired by our customers’ confidence in us to keep pursuing service excellence,” said Masako Kusama, Epson Philippines President and Director. “This recognition inspires us to continue providing top-notch customer support and exceed expectations.” 

Epson PH has also experienced significant growth throughout the years, largely driven by its innovative and sustainable solutions, client-oriented approach, and dedicated staff members. 

The company has seen consistent year-over-year growth, driven by its continuous ink supply system (CISS) printers, CAD printers, projectors, scanners, and large format printers. The company’s focus on driving B2B transformation by leveraging on digital and streamlining operations has contributed to its success in the market. 

The company is targeting to increase its 8% year-over-year growth in 2022 to 12% in 2023. 

Epson Philippines also remains strongly committed to pursuing a greener future. This is evident in its various initiatives and achievements. Achieving its global commitment to shift to renewable energy across all manufacturing sites ahead of the 2023 deadline, the company’s manufacturing plant in Batangas transitioned to geothermal and hydroelectric power in 2021.  

Additionally, the company’s product range is designed to help reduce environmental impact through its heat-free technology, which enables its printers to consume less electricity compared to laser printers, while its high-capacity ink tanks improve operational efficiency. 

Moreover, Epson Philippines has forged strategic partnerships with organizations like WWF-Philippines to address pressing environmental issues and contribute to a green future.