Cisco has announced a new artificial intelligence strategy for its Webex videoconferencing platform that will improve communication and collaboration, including an AI-powered assistant that can summarize meeting content and answer questions.
The announcements were made at the company’s recent WebexOne conference.
Cisco’s new Real-Time Media Models (RMMs) in Webex will enhance audio and video quality. They have the ability to take multiple media streams and produce multiple outputs, such as people and object recognition and action analytics like movement and gestures.
RMMs will also use audio and video channels to signal context for text-based features, such as meeting summaries and highlights, to provide rich real-time insights. For example, in the future, Webex may be able to recognize that a meeting participant stepped away from a meeting, and capture meeting notes to bring that person up to speed when they return.
Meanwhile, a new AI Codec in Webex aims to deliver crystal-clear audio regardless of network conditions, even in areas with spotty connections. Webex’s efficiency with its AI Codec allows for massive transmission redundancy to recover from network packet loss. Webex AI Codec also has built-in speech enhancement functions like noise removal, de-reverberation and bandwidth extension, to deliver unprecedented audio clarity.
Webex AI Assistant, on the other hand, can minimize work and costs for IT. It prompts users with questions, like “ask me about the meeting,” that users can respond to with typing sentences, such as “catch me up on the 15 minutes I missed in the meeting” or “catch me up on all the meetings I missed on Friday while I was on PTO,” to generate answers in real-time.
Webex AI Assistant is already natively integrated into Cisco Collaboration devices and will span the Webex portfolio. New Webex AI Assistant capabilities will include
- Change Message Tone provides recommended changes to tone, format, phrasing in Webex Messaging and Slido.
- Suggested Responses to messages for contact center agents responding to customers on digital channels. Suggestions of text are informed by context history and surrounding intelligence.
- Meeting Summaries will help users catch up on missed portions of meetings or entire meetings in real-time, with an easily digestible summary of what was missed.
- Message Summaries help people stay up to date by recapping unread messages or recapping spaces. They are customized, so a user can ask Webex AI Assistant to summarize messages from their boss in a space that contains messages from multiple people, for example.
- Slido Topic Summaries generate common topics shared in interactive Q&A and polling during virtual and hybrid events for participants to easily navigate what’s trending.
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