Subscribers of Smart and its value brand TNT have an edge when it comes to streaming videos on their smartphones. The company recently won the Best Mobile Video Experience award from Ookla, a global leader in network intelligence and connectivity insights.
The recognition is based on real-world Quality of Experience (QoE) when streaming videos on mobile networks. Using Speedtest Intelligence data from the third and fourth quarters of 2025, Ookla found that Smart delivered the best results nationwide, posting a Video Score of 78.60, the highest among Philippine mobile operators.
The Video Experience award is based on three equally weighted factors: fast video start times, uninterrupted playback, and the ability to stream in full HD resolution. The Video Score reflects the percentage of users who experience video start times of less than two seconds, uninterrupted playback without rebuffering events, and 1080p or higher resolution in most of their viewing sessions.
For everyday users, that translates to smoother streaming on platforms such as YouTube, TikTok, Facebook, and Netflix—with fewer loading delays and less buffering. Customers also benefit from faster video start times, clearer high-definition playback, and a more seamless viewing experience overall.
The award comes as Filipinos continue to rank among the world’s most avid online video viewers. According to the Digital 2026 Report released by Meltwater and We Are Social, Filipinos spend 20.48 hours per week watching online videos—the second highest globally, behind Kenya.
“As video increasingly becomes the primary way people learn, work, and entertain themselves online, we remain focused on delivering a consistently superior streaming experience for our customers,” said Debbie M. Hu, First Vice President and Head of Wireless Networks at Smart.
Smart also recently received Ookla’s recognition for the Best Mobile Latency in the Philippines. Low latency refers to the reduced delay between sending and receiving data, which is crucial for real-time activities such as streaming, gaming, and video calls.
“Winning both the Best Mobile Video Experience and Best Mobile Latency awards reflects our goal of continuously elevating the digital experience of our customers. These recognitions highlight the strength of our network and reinforce our drive to deliver more responsive and reliable connectivity for Filipinos,” said Lloyd R. Manaloto, First Vice President and co-OIC at Smart.
“As demand for high-quality video continues to grow, Smart will keep investing in network innovation to ensure Filipinos across the country continue to enjoy world-class mobile experiences wherever they are,” said Marjorie C. Garrovillo, First Vice President and co-OIC at Smart.
