• June 13, 2024

Homegrown motorcycle taxi provider MOVE IT held its first-ever passenger feedback forum as it intensifies its safety commitment and program on the platform. 

The inaugural forum served as an avenue for MOVE IT to gathered insights from regular passengers about moto-taxi safety and allowed the company to share updates on its safety and service reliability efforts.

MOVE IT General Manager Wayne Jacinto spearheaded the forum, leading the deliberation and sharing of various strategies the platform is currently undertaking to ensure safety. Among the pivotal topics discussed were the expansion of skills training for riders, activation of advanced safety features, constant upgrading of safety gears, and the fortification of emergency response programs. 

“Itong ating passenger forum ay isa sa ating mga initiatives upang mas mapaganda ang ating serbisyo at mas mapaigting ang ating mga hakbangin patungkol sa kaligtasan. Ating pinapahalagahan ang bawat komento, ideya at mungkahi ng mga komyuter na ating pinagsisilbihan sapagkat dahil sa mga ito, mas nakikita natin kung saang aspeto tayo dapat magsumikap pa at magtuon ng pansin. Marami man kaming nailunsad na programa patungkol sa kaligtasan at pagiging maasahan na platform ng MOVE IT, alam namin na dapat walang tigil ang pagpapabuti  ng platform. At sa tulong ng ating mga mahal na pasahero at rider, lalo nating masisiguro ang tagumpay nito,” MOVE IT General Manager Wayne Jacinto said. 

The first-ever face-to-face passenger feedback forum complements MOVE IT’s existing in-app feedback mechanisms, such as the post-ride rating system, activity tab, and report-an-issue feature. 

Passengers from various backgrounds engaged with MOVE IT leaders in a series of forums, discussing safety mechanisms within the moto-taxi industry. 

Intensifying safety on MOVE IT

Building on the productive discussions with commuter groups and the feedback shared in-app about MOVE IT, the motorcycle taxi platform has swiftly implemented new safety measures and technologies, further solidifying its commitment to road safety.

These include prioritizing rider skills and a positive mindset through mandatory quarterly training sessions. Additionally, MOVE IT has introduced new face-to-face values and behavior seminars, further promoting a professional and courteous rider community.

MOVE IT now also has “overspeeding alerts” that prompt riders to adjust their pace when they go above the speed limit.  

The company is also expanding its Emergency Response Team in Metro Manila, Cebu, and Cagayan De Oro by adding more staff and resources. To promote safety, MOVE IT is offering incentives for riders who proactively report accidents, encouraging them to look out for each other.

Lastly, MOVE IT has implemented a stricter and more regular cadence of gear quality inspection. In line with this, the platform also pledged to continually provide incentives-based gear, such as new helmets, to ensure that rider-partners are equipped with top-tier protective equipment for both them and their passengers. 

Moving forward, MOVE IT will continue to deepen its engagement with communities to provide a safer and more convenient motorcycle ride-hailing experience for Filipino commuters. The company encourages passengers and drivers to share feedback through its app and hotline. This will help MOVE IT quickly improve its safety and reliability.

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