Business process outsourcing (BPO) company Inspiro has teamed up with Microsoft Philippines for its three-year digital transformation program.
Through this partnership, Inspiro will gain access to Microsoft’s industry-leading technology innovations, services, and expertise, transforming and co-developing solutions to improve customer engagement, employee empowerment, operational optimization, and product transformation.
Inspiro has been operating in the Philippines for 20 years with centers in Luzon and Visayas, powered by a workforce of over 14,000 people delivering value-driven CX (Customer Experience) solutions to global brands and multinationals. Its initial efforts aim to deploy platform solutions to provide CX agents with greater flexibility, better internal collaboration and improved performance.
The partnership will focus on four key areas of empowerment:
- improve average handling time and accelerate speed to market
- strengthen competitive positioning
- boost revenue growth and create new revenue streams
- raise employee productivity, engagement and mitigate attrition
Microsoft in turn will employ technology such as robotics process automation, data warehouse modernization, app modernization and security to enable Inspiro’s desired outcomes.