Got questions or concerns regarding your Home Credit loan or payment status? You can now get in touch with Home Credit Philippines any time of the day as the consumer finance company has officially made its customer service available 24/7.
HCPH is the first non-bank financial institution in the Philippines to make its customer support available round-the-clock, allowing its existing and potential customers to receive 24/7 support for their concerns and other service inquiries.
With this initiative, HCPH’s customers will now be able to send their concerns and questions any time of the day, including during graveyard hours. This, in turn, will enable HCPH to learn about customers’ needs faster and resolve concerns in product and cash loans, payment status, account balance, product availability, partner brands, retail stores, gift payments, among others.
Running on multiple touchpoints, this new 24/7 service allows customers to seek assistance from a customer service representative about their concerns by sending a message through the official Facebook and Twitter accounts of HCPH.
Customers who are browsing HCPH’s official website may click the “Chat with Us” icon at the lower right side of the website to send in their queries.
Meanwhile, customers who prefer to coordinate via email may send their concerns to firstname.lastname@example.org.