• July 21, 2024

Ford customers can now get real-time assistance when they visit the Ford Philippines website.

Ford PH recently launched a new chat support service to further enhance the customer experience. The new Click to Chat feature—accessible via a blue ‘Live Chat’ tab on the right side of the website—allows customers to communicate with live agents for their sales inquiries and service concerns. The chat support feature is accessible on both mobile and desktop. 

“One of our key priority areas this year is to enhance our customer-facing processes and systems to increase efficiency and agility in the way we operate. Click To Chat was introduced as we continue to recognize that convenience and getting real-time support and access to Ford is important for our customers,” shares Mike Breen, managing director, Ford Philippines. “With Click to Chat, we have an innovative feature that extends our customer service operations on the digital space to ensure we are able to listen and respond to our customers’ queries.”

When you click the Live Chat tab, you will be requested to key in your name, email address, 11-digital mobile number, and city or province. You will also be asked if you’re a current Ford owner, and if your concern is sales or service-related. Finally, you will need to accept the Privacy Policy statement before you can chat with a customer service agent.

If they’re busy or offline, you can always leave them a message.

Click to Chat is available to support customers from Monday to Friday from 8 a.m. to 6 p.m. During offline hours and on weekends, customers can click ‘Leave a Message’ located on the right side of the page. An agent will attend to their inquiry once the agents are back online.

Aside from Click to Chat, customers can also reach out to Ford Philippines via its Customer Relationship Center at +63-2-8866-9408, via email, or via its social media pages on Facebook, Twitter, and Instagram.

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